Konvo: Omnichannel Customer Messaging

Konvo is an omnichannel inbox concept that brings WhatsApp, Instagram DM, Messenger, email and web chat into one shared workspace. Agents reply once, hand off across teams, and every conversation keeps its full history.

Core Features

• Unified Inbox: all channels in one queue with assignment rules and SLA timers.

• Contact Profiles: merged contact history, tags, custom attributes and notes.

• Automation Builder: visual flows for routing, auto-replies and follow-up reminders.

• Team Collaboration: internal notes, mentions and conversation handover.

• Reporting: first response time, resolution time and agent workload dashboards.

Technical Approach

Channel webhooks feed an event pipeline (Node.js with a message queue), so inbound messages are processed reliably even during traffic spikes. Real-time updates use WebSockets, and message search runs on a dedicated index.

Scope & Status

Project concept built as a reference product. Channel integrations depend on each platform’s API terms and approval processes.

About Monarch Inti Teknologi

We design and build messaging and customer-engagement platforms that help teams respond faster without losing context.