Askelo: AI Chatbot & Support Ticketing SaaS

Askelo is an AI-powered chatbot and support ticketing platform that businesses can embed on their website, WordPress, Shopify, WhatsApp or mobile app with a single script tag. The bot answers from the company’s own knowledge base and escalates to a human agent with full context when needed.

Core Features

• Knowledge-Based AI Answers: retrieval-augmented responses built from uploaded documents, help center pages and FAQs.

• Embeddable Widget: one-line embed with theme, language and position controls.

• Support Ticketing: tickets created automatically from unresolved chats, with priority, SLA and status tracking.

• Live Handover: agents take over the conversation with the full transcript and suggested replies.

• Analytics: deflection rate, unanswered questions and CSAT.

Technical Approach

A tenant-isolated API with a vector store per workspace for retrieval, streaming responses to the widget, and a ticketing service with webhooks for helpdesk integrations. Conversation data is encrypted at rest and each tenant’s knowledge base is kept separate.

Scope & Status

Project concept built as a reference SaaS. AI answer quality depends on the source material each customer provides.

About Monarch Inti Teknologi

We build AI-assisted products that make customer support faster and more consistent for businesses of any size.